Reviews
Reviewed on
Spa lovely and facilities good
Reviewed on
Hotel was great and staff very helpful and talkative. Room we had was huge and very comfortable.
Food was tasty although menus were not that great.
Driveway up needs some serious work done on it to fill potholes etc
Good value for money
Reviewed on
Food good grounds lovely room clean and comfortable - although restaurant was busy with two large groups service excellent - only gripe drinks pricey
Reviewed on
Reception welcoming and friendly, room clean and quiet, maid service excellent, food good but many menu items not available, bas and food service excellent.
Reviewed on
We enjoyed our three night ls stay at Slaley Hall. The staff we so accommodating especially in the restaurant as I have a food allergy. The only negative was no pork on the day we chose it and no ham starter on the day we asked for that. There wasn’t any lamb on the menu which is a favourite of my husbands but that’s just personal preference. The spa was lovely and clean. The rooms were comfortable and cleaned everyday. We’d definitely go back.
Reviewed on
I purchased a 2 day stay at this resort with dinner included and was looking forward to our stay here however unfortunately and unexpectedly 3 days prior to arrival I was admitted to hospital so my partner phoned to explain we couldn't attend and asked if we could postpone it, he was advised we needed to give an alternative date and it could only be changed once so he said we would call back to rearrange. I then required emergency surgery & 2 weeks later I have been told I have cancer, require further surgery in a couple of weeks followed by chemotherapy. When Slaley Hall called me back to rearrange my booking I explained the situation and said I wasn't fit to travel just now & although I understood that the deal was to be used within the next 4 weeks these were exceptional circumstances and would it be possible to give us an extension to the time period and allow us rebook at a later date to be advised "sorry we can't do that, after all the purchase is nonrefundable".
I wasn't asking for a refund or for anything additional to the purchase I was simply asking if they could honour the purchase for later in the year given my circumstances but unfortunately they have shown no empathy or compassion for my situation. I therefore unfortunately cannot say that my experience with Slaley Hall has been pleasant nor would I recommend them if this is an example of the customer care they provide.