Reviews
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Had a back massage and facial , staff lovely felt very relaxed. Had afternoon tea in restaurant, thankyou to Jackie for being so helpful
Then went bk to spa to use facilities , great day out , would definitely recommend
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This was our second visit for Sun lunch . Beef and chicken cooked to perfection. Compliments to the chef . Deco a bit tawdry but well worth a visit for the food. Lovely staff and the manageress was lovely.
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This is second time at Crutherland House for afternoon tea. Complained about scones on first visit- crisp on outside but dry and hard inside. Waitress came back after reporting to chef who said they were baked daily then left to cool. This should not make them hard inside. Suspect that they had been frozen then defrosted in microwave - they were warm when we got them.
Unfortunately in second visit scones still the same . Did not eat them.
Will not be back again
Reviewed on
The service was very bad
, it was not the fault of the young boy who was left his self. We waited about 25 minutes before we got our first course and about the same for the 2nd course. I phoned the hotel and complained about it but all they could say was they were sorry
Not a very good response.
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I cannot rate the team high enough! From my initial phone call, accommodating a last minute booking and being understanding of my needs, to greeting me upon my arrival, with such energy and professionalism.
The therapist was also very knowledgeable and was able to adapt my treatment to suit my needs. The products used were devine (smelling and left my skin super soft).
I was offered a cup of tea to end my treatment. I would definitely recommend and I will return.
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We thoroughly enjoyed every moment we were there. All the staff were so friendly, welcoming and helpful.. the spa facilities were brilliant and the afternoon tea was excellent along with the service.. We will definitely be going back!.
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I went with my daughter and it was a lovely day out! Pool was nice and sauna and steam room were very good. Everything was clean. A jacuzzi would have been nice, but that was the only thing missing. The treatments were fantastic and I highly recommend it! Been at some 5 star spas and this treatment was better. Amazing.
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Food was nice. Scones were lovely but it all seemed a little chaotic. Tea came after the food even though we asked for it before we sat down, gluten free option was pre ordered but they gave it to someone else. Difficult to settle bill.
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Only things I could fault the place for was the menu was different from what was advertised on the itison deal.
We were looking forward to Sunday roast which they no longer do.
Place itself was nice enough but could do with some touch ups here and there.
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Go regularly & love everything. The setting, staff, leisure facilities & food are great.