Reviews
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Friendly, helpful staff . Lovely place .
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Every staff member was so welcoming, facilities are great - felt so relaxed afterwards. Will definitely be back!
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There was nothing outstanding about the visit. I didn’t feel it was worth the cost. There was too many people for the size of the spa. You couldn’t swim in the pool, all you could do was stand there. Not enough day beds and no seating area. Water was hot and didn’t always pour. Other 5 star hotels have much better spa areas.
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On arrival at the hotel and spa we were greeted well and the staff lovely however, we arrived at a 'change over' in guests meaning that the locker area was congested.
Only 3 changing rooms for at least 9-10 people including only 4 shower rooms.
When out in the spa, it feels like Spain, robes and towels placed over beds not in use. No where to sit and chat out with the sauna. Only 6 beds of which none were available.
The pool area is heavy on chlorine so if you are sensitive prepare for your eyes 👀 to sting.
Overall a disappointing experience from what should be an excellent facility
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We never got our free prosecco that was included in our booking
The place felt booked beyond capacity to the point of discomfort.
Lot of slightly broken bits, especially on the floor making for trip hazards. doors open that shouldn't be - the one in the salt room particularly strange. Dispensers empty in the showers. The chlorine at the whirlpool left our eyes stinging for hours after.
Felt very rushed out at the end with only 15 mins to shower and change and dry hair as they want to close up. Feel that 30mins would be more acceptable.
Overall just didn't give 5 star vibes. Barely 3 star. There's better spa experiences out there as a more affordable price point.
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Nope
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I am new to this spa and have now been twice in two months. It is a fantastic spa and I left both times feeling relaxed and happy. Great facilities, great location in the city, great staff. If into the spa experience well worth a visit.
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Loved all the facilities at the spa and the food in the restaurant was a wee bit different and very tasty.
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The thermal spa experience was excellent. Staff take you through everything beforehand. The two hour session flew by, it was very relaxing. There are lots of different areas to go to within the spa area ie sauna, steam room, relaxation pool, hydrotherapy pool, snow shower and there was plenty of room for the amount of people there. I would definitely recommend it and I look forward to my next session.
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Was busy and wasn’t offered the Prosecco at all until we asked and was told it was served upstairs despite a menu being on all the tables in the lounge area of the spa. Bit confusing, but would return on another itison voucher. Too pricey otherwise.