Reviews
Reviewed on
Upon our arrival at Trump Turnberry, we were met by an exceptionally pleasant and professional guide at the gate, directing us to the correct area within the grounds. We arrived at the Spa and greeted by a lovely young lady who made us feel really welcome and offered to move our 25 min massage till later without us asking allowing us to enjoy the facilities prior to the treatment. The steam room was small, but good and hot. The facilities were clean and the ambience relaxing. It was at the time if our treatments that let the day down, we'll for me, not my friend. She was taken to her treatment on time, I was a couple of minutes later which was fine. The massage itself was excellent, however, didn't start until 12.05 as I checked my phone just as I got ready fir my treatment, I was off the table and getting dressed at 12.21 - so 16 mins. I thought it quick at the time and was disappointed when I looked at my watch. I said to the girl, but she said that "her clock must be wrong" I headed to the reception and spoke to the manager at 12.25 - she said to go back and she would as the therapist to massage for another 15 mins. I sat and waited half an hour in the relaxation room with my friend, who also received Sorbet automatically after her treatment to which I had to ask for. Anyway, we got fed up waiting, also had high team booked at 1.30, so we just got ready and headed to the restuarant which was perfect in every way. The staff could not do enough for us, the food was fresh and tasty. The views were amazing as we sat by the window. When we were leaving via the Spa, the lady whom I assumed was the manager said that someone came for me for the extra 15 Min massage, but must have looked in a different room for us and that the "girls" said I received the full time alloted. Which is a blatant lie. I did say that it was okay. She did not offer anything else. She also took her staffs word against mine and I wasn't going to spoil a great day arguing the fact. All in all, I would return, but I would make sure to get the full treatment time.
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Beautiful spa in a stunning location . Staff were lovely, couldn’t do enough for us. Will definitely be back.
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Exactly what I expected! A relaxing and uplifting day. Facilities could not be faulted, all staff were knowledgeable and friendly. Treatment were amazing and coupled with extra special touches made the day even better. Beautiful surrounding to recharge for the day
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E mail address was taken down incorrectly so couldn’t check in as my profile was already created from a previous visit and as I’d amended e mail address to correct one, was unable check in on the new profile app I was handed. Julie Ann - member of staff couldn’t work out what to do. Told me it didn’t matter, and proceeded to tell us our hydro bath was booked for 11am and 1130am.
At 1015 I noticed a missed call. When I listened was told I’d missed my 10am hydro bath slot…:
Another member of staff - Zi, was excellent and sorted out for us.
With regards to the pool area. The spa bath wasn’t working and had to be manually activated by a member of staff, the waterfall wasn’t working either.
The roof was covered in condensation causing it to drip on all the poolside furniture so there were no dry seats at all in the area!
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Luxury spa experience spotless and friendly
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Book for the perfect spa day. Facilities are spotless, spacious and stylish. Staff are friendly, helpful and attentive. Treatments were heavenly. I cannot wait to return.
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Treatments and spa area demand you unwind and relax
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Amazing as always
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Can't praise the staff enough , 100% customer care. Love ❤️ Turnberry everything just perfect
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It was so relaxing and welcoming we stayed the whole day. Started with hydrobath then followed up with a wonderful massage from the lovely Brandee. Had lunch poolside and enjoyed a swim and sauna in the afternoon. A fabulous location and spacious facilities. The changing room is ace too - Dyson hairdryers and a selection of hair products available for use.