Reviews
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Have been booking a pre Christmas treat for many years now as has always been a special experience, however noticed last year rooms were looking tired.
This year was so disappointed, after paying a significant amount of money for room and breakfast, to see worn carpets, and chipped furniture this is not acceptable and I will not be booking again
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Excellent hotel, very comfortable. Staff friendly and helpful.
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would not recommend the Glass house, we arrived and were delighted to be informed that we had a free upgrade of room.. got into the room and it h felt unclean and really stuck of smoke. we did go straight back down and had to change rooms but the upgrade was removed. Staff did not seem to worry as they said that they were busy anyway. Also no cocktail or drink provided upon arrival as per the voucher and the hotel said that this was not part of the deal...
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We had a very warm welcome and great room. All staff were delightful, courteous and helpful. The Snug was very comfortable and we enjoyed the outdoor space with lovely views. The experience outlived our expectations.
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Lovely welcome on arrival with prosecco. Staff were very attentive and helpful. The room was very tired looking but the bathroom was lovely and modern. Room was cold as the heating system wasn't working. A large fan heater was sitting in the corner for that purpose but unfortunately was very noisy. Free drinks in the lounge was a nice gesture. Breakfast was good but way over priced if not included in a deal.
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The staff were very nice and helpful. The bedroom layout was a bad use of space. The light controls were at one side of the bed so all light went out at the same time so I could not read. The bathroom layout was not a good use of space.
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From start to finished we had the best experience staying. The staff were exceptional and place is immaculate.
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Amazing quality of customer care overall. Lovely breakfast and welcome drink and bar voucher a real bonus. Family and hotel staff did us proud!
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We had a fantastic time at the Glasshouse. A matinee show at the Playhouse and then back to our amazing room with access to the rooftop garden. Topped off with our complementary cocktail at the lovely bar.
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Rooms, lounge, breakfast all beautiful!