Reviews
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I wouldn’t say it’s a grotto it’s more of a room with the little seat, however Santa and the elf’s were great! My kids loved it and hopefully next year we can go again and the room will not need to be cancelled. I do think Santa grotto / room stay should be provided as a package next year to prevent people having to cancel.
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Barely on the train, not immersive and not through a winter wonderland
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Really great Panto. Would highly recommend to family and friends!
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Train run was very much enjoyed by our three year old, but just a little to short, a couple of laps would have been better.
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I expected better quality food that was at least warm and hot chocolate that was hot, winter wonderland isn’t open until 4pm nothing to do on grounds and train ride was awful for the cost, it wasn’t an immersive experience and poorly sign posted
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It would have been better to be able to take your own photo.
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Santa experience was good with the show beforehand, picture with santa and gift. But it is definitely needing improved. Better signage to point you in the right direction to where it is as i spent 10 minutes waiting on people checking in before being seen. Santa experience could be a little bit longer so the kids can interact more.
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The festive train was a nice experience i just think with the amount of grounds at the hotel there is a whole lot more they could do and they could make it longer than what it was. For improvement i would say better signage for it, more time on it would be beneficial
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Santa was a decent experience. The elves put on a show, my daughter is only 1 so was watching mesmerised but I think it would be subpar for older kids. Santa was nice enough and gave a decent present. Only one free photo and no photos allowed which is a bit annoying given the price. Extra photos cost £4.50.
Winter wonderland in itself was shoddy. The heater was not working when we went and we were sat in the freezing cold. The food and drinks took an hour after opening time to get going so literally sat there with nothing to warm us up and ended up leaving without eating or drinking. It was 4 stalls in a tennis court and a small ice skating rink so very disappointing.