Reviews
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The staff were great and treatment was good value for money. Food was lovely l, but service was really poor unfortunately. Not sure if I would return for this reason.
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Very much enjoyed our spa experience this weekend. Friendly staff, lovely atmosphere.
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A lovely day had by myself and my granddaughter.A lovely lunch and use of the pool/steam rooms and jacuzzi.
Then a wonderful facial and back/neck massage by Erica
Staff in the restaurant were very friendly and helpful.
Our second time at Westerwood and will definitely be back.
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The spa experience/ use of the pool was fantastic.
Lunch was good, service was very slow, had to remind staff that we were waiting on drinks. Tables weren’t cleared and sat there with dirty dishes m/food for over an hour
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My friend and I went for a spa day and thoroughly enjoyed ourselves. The facilities were very clean, treatments were extremely relaxing and the staff were all very friendly. Following use of the facilities and our treatments, we went upstairs for our lunch which was delicious, however the service was appalling. We sat for 40 minutes before anyone came near us to order, our empty plates sat for about 15 mins after each course and to be honest, it puts me off going back slightly.
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I had organised this day with my friend, we had a lovely day in using the spa facilities, spa treatments and relaxation room. The food however let it down. I was very disappointed with the selection. I think it would be better with soup and a choice of sandwich and a scone/ cake. The flatbread was very poor quality.
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The experience was great value for money in terms of the treatment and the use of pool and the sauna. The lunch option was disappointing very limited and not that good to be honest.
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Had a lovely afternoon at Westerwood staff were great and facilities good as well. Had a nice lunch,use of pool area snd 2 treatments each. Will definitely return
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The arrival process was fairly quick. Unfortunately the paper form you need to fill out before the spa treatments was quite extensive and needs to be updated. You were asked to tick the box if you suffered from “tumours” or “Aids/HIV” which are very outdated and insensitive terms and not very relevant to spa treatments. I’m also not sure they were actually reviewed by staff prior to the treatments as I had to remind them about relevant parts of my own health.
The pool facilities were generally clean and well presented however we did have to go looking for towels as these weren’t available when we first arrived. The robes were a bit shabby but comfortable. You have to provide your own flip flops. The lunch was unusual in that it was a shared environment for spa guests and other hotel guests, so some of us were eating in robes and flip flops and others in everyday clothes. Despite it being Mother’s Day, there wasn’t enough staff working in the restaurant and the service was lacking. The few staff were very friendly but very busy and slow as a result. We ordered drinks and waited 25 minutes for them to arrive and our table was not checked on at any point other than for serving the courses and clearing away afterwards. The slow service meant we nearly missed our spa treatments and had to take our complementary drinks down to the spa area with us.
The spa and treatments were undoubtedly the highlights here. The staff were warm and welcoming and the facilities top notch. You didn’t feel rushed at all and effort and care was taken at every point. The relaxation room was spacious and well kempt, perfect for finishing up the afternoon.
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The treatments were good but everything else was disappointing. The facilities at the hotel are worn and old. The toilets were dirty with no toilet roll! There were no disposable slippers provided which is usually a given with a spa day. The relaxation room was messy when we arrived. Dirty cups and mugs, no water or hot water left. One of the other girls in the room had to go ask for it to be cleaned and restocked. Only one of the water jugs was replaced but the hot water wasn’t so was unable to have a herbal tea. I would not recommend this deal to anyone and would advise anyone against going.