Reviews
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Staff in the spa who gave the treatments & hotel serving the afternoon tea were AMAZING. Just a shame the space was still partially a building site.
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It was a good experience and I would go again
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Afternoon tea was lovely , enjoyed my massage but disappointing as facilities were limited due to refurbishment
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Great experience at mar hall. Even though the pool is still being renovated we enjoyed the outdoor facilities.
My treatment by Steph was perfect! Thank you
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I was disappointed in the experience compared to the deal description. I wrote to the spa with some feedback but haven’t had a reply:
he staff were lovely and my massage with Marie was a proper treat!
Unfortunately we were very disappointed by the wider experience.
The deal was advertised as a ‘luxury spa day’ and while I appreciate that the indoor spa facilities are under refurbishment, I felt let down by the condition of the facilities.
*The outdoor jacuzzi was broken (I received a pass to join another day due to this),
* floors in the changing rooms were dirty, covered in hair and dust. Most of the areas were dusty and unkept.
* I had a dirty robe (a used plaster washed into it)
* the relaxation room wasn’t clean or fresh - beds unmade, no fresh water to drink or for the kettle, cups lying around by the beds.
* the outdoor space was disappointing, beds unmade and advertised with fire pits.
In general, there was no clean and enjoyable space to enjoy around the treatment. I feel that the ItIsOn advert is misleading. The headline says, ‘step into a multi award-winning Ishga spa for a day filled with total relaxation’.
Given I was there to catch up with a friend and to relax for the day, had I know the condition of the spa facilities, I would not have booked this deal. If the deal had been advertised only as a treatment and afternoon tea, I would have been less disappointed.
I’d be grateful of some thoughts on my feedback and to know if you’d like any further details. I’d appreciate if you could consider a partial refund for the booking.