Reviews
Reviewed on
Great welcome from the staff. Pool area was nice and quiet so we enjoyed our time in the pool, sauna and steam room before heading upstairs to enjoy a back massage and facial. Danielle was great and explained all the different products for my face. Can't wait to book again!
Reviewed on
Reviewed on
We had a lovely relaxing spa day last Friday. Everywhere was clean & tidy. Staff were all polite & very helpful. Our treatments were fantastic, we felt totally relaxed after our facial & massage..both ladies did an excellent job. We decided to have lunch, as we usual do during our spa days but they have now changed to only serve food in the hotel building. The staff did say we could keep our robes & slippers on for lunch but we decided to get dressed, since it’s a wee walk through the car park. Lunch..soup & a sandwich were both delicious. However, we felt very uncomfortable sitting eating lunch in our casual spa day clothes & hair sticking up everywhere (would have been worse if we had our robes on though!) after being in the pool & steam room, while a party of wedding guests (we pressume) sat at the next table having pre-drinks before they moved outside later. We would love to return for the excellent spa treatments but feel having to get dressed in the middle of a spa day again, would put us off…which is a shame.
Reviewed on
I was unable to use the facilities due to a medical issue and asked if I could rearrange the appointment. While I completely understand this isn't possible when busy I was told I couldn't because I was an hour too late asking for it. I had been phoning earlier and unable to get through, which made it more disappointing.
So only got to use half the voucher. The massage therapist was great, the person on reception was good. I appreciate it's policy, but I wouldn't buy a voucher again after this disappointing experience.
Reviewed on
we were chatting in the relax room and told off so we asked if there was somewhere to sit elsewhere where we could sit and chat and were told there was nowhere by a member of staff. following that 2 members of staff were chatting at just the same level of noise as us. we got changed and left earlier. this could have been handled better however most staff were very nice and facilities were good. I hadnt seen my friend for a while and we were not rowdy. would probably go again but do hope this does not happen again. there are much better ways to ask for us to have been quieter and staff talking loudly should follow their own advice
Reviewed on
We had a lovely relaxing day here. We started in the pool area. We then had a very relaxing massage and facial which was wonderful. We ended the day with a drink in the comfortable bar. The member of staff who served was friendly, helpful and very knowledgeable about the history of this lovely hotel. Will definitely return.