Reviews
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Had a lovely massage and facial, very relaxing.
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Would have been nice to receive a few samples.
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This experience fell below my expectation, (my considerate reasonable expectation).... 1) Our Room (as on previous visit) wasn't presented as a twin despite me making a call to the hotel a week prior to our visit to check that it would in fact be a twin room.
2) Partially used personal (not provided by the Hotel) toiletries belonging to the previous guest were still in the shower room.
3) At breakfast there was a piece of dried up meat under my chair....
4) The radiator beside our table had greasy dust as well as old and new food stains.
5) At dinner one of the napkins on our table had very very clearly not been laundered.
6) Also at dinner I requested one scoop of vanilla ice cream, the waiter advised I could not have one scoop of ice cream it had to be two. As the waiter could not give me a reason for this, I relented and ordered one scoop of vanilla and one of chocolate he returned with........ two scoops of vanilla....
7) At breakfast we had to return a breakfast plate containing 1 x sausage, 1 x Blk pudding, small portion of scramble egg, very small potion of beans to the kitchen because the food was cold.
Despite there being only 4 other guests in the dinning room, it took 25 mins for the dinning room manager to delivered a plate containing 2x sausages, 2x rasher of hard dried out bacon, 2x tomatoes, 3x scramble egg, portion of mushrooms, fried bread, ah!!!.... no beans. As the 4 other guest in the dining had eaten, there was no-one else this plate of food could have been intended for.... The food was presented in what could only be described as a revolting mound, no warmer the that originally returned to the kitchen. I'll say no more on this subject....
The Spa we had was excellent, the two ladies working and running this area were polite, considerate, knowledgeable, skilled and professional.
The scenery and surrounding areas are amazing..
The Hotel has so much to offer, they need to address all aspects the current service and delivery.
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Thoroughly enjoyed swimming pool, steam room and spa. Only disappointment was no jacuzzi and the background noise (plant room ?) in the swimming pool was not relaxing.
Would definitely recommend the treatments and spa area.
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Well worth the voucher price. An amazing massage by Robyn.
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I’ve not stayed for many years however brought many memories back and it was what I expected. The stay spa and treatments along with the dinner was absolutely fabulous. However it would have been 10 out of 10 if it had not been for a very disappointed breakfast. Cold plates, food dry and hard. Could not eat it filled up on croissants & pastries. So I would suggest a huge improvement needed. Did mention when we left hotel at reception. Did take away a little of the exceptional stay we had. There is not a maybe box below I would need to be confident that there was changes at breakfast.
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Spa was tired and run down. Tiles off in steam room, mould around doors, old fashioned brown walls & furniture in spa relaxation area. Disjointed service , had to ask for robes and towels etc. facial part of massage was good
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There for the 55 min spa treatment girls were all lovely and knowledgable. Only criticism would be pool area looking a bit tired. Had a lovely lunch ( not included in voucher) staff all very helpful and friendly .
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The hotel is in a beautiful setting with what looked like a busy golf course.
Unfortunately the hotel/ spa seems to be rather ‘tired’ and in need of a freshen up. Treatments were ok but could do with slight guidance in areas.
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The spas not best at cardrona , pool with sauna and steam room quite dated.
No water available in spa area, which is unusual where sauna and steam rooms are most places provide water jug/machine.
We both really enjoyed our treatments, we both had a back massage and a facial.
We then went upto restraunt and had lunch (paid separately) we both enjoyed.