Reviews
Reviewed on
Friendly helpful staff
Burgers are do tasty
Lovely sides
Quick service
Highly recommended
Reviewed on
Starting with the good points the burgers and fries were amazing, the staff serving me were very friendly, the restaurant is nicely laid out, but the service was very slow as it seemed some of the staff were new, it would have been an excellent meal if not for this, the manager was unhappy with the slow service and told the staff to speed up loudly while clapping his hands, which I though was very unprofessional as all staff interactions should be conducted in private, he also went to every table apart from ours to apologised for the delay and offered free sweets to the ladies on the table next to ours, but did not approach us at any time. We arrived ten minutes early and waited 45 minutes for our food, the aforementioned table next to ours were actually served, had eaten, and left before we were served, they declined the free sweets and the manager then returned to their table and gave them a discount on their bill for the delay, whilst still ignoring our table, on paying the bill there was a 12 percent service charge added to the bill without any mention of this either on the menu or by the staff, which did not happen the first time we dined there but as I was going to leave a tip anyway I did not complain about this, but on leaving when I asked the server at the till to upload my loyalty stamp, he asked the manager, who was now sitting down by the bar, how to do this, the manager once again ignored us and told him to tell us the system was not working to upload the stamp, without any acknowledgment of us or apology for the supposed failure of the system. On leaving the restaurant I almost turned back to ask the manager what his problem with us was as he definitely completely ignored us for the whole meal but decided against it as so was rushing to the cinema to catch a film, whilst the food was amazing and the staff were excellent we left feeling unhappy and felt like we had been treated as second class customers as we have dined there before when this manager was not there without this ignorant treatment, I can only assume one of two things either the treatment was due to paying with itison vouchers this time, or the Manager had some sort of problem with us, either way I will probably not dine there again
Reviewed on
Couldn’t fault the food. Felt we waited a bit too long to be served. Couldn’t believe they wanted to charge £15 service charge to serve us burgers and chips though.
Reviewed on
Reviewed on
Burger was good - good choice.
Cocktail looked good and was very refreshing.
Reviewed on
very friendly staff and lovely atmosphere but when it came to the food the place was let down !!
My Fries were burnt and full of salt so I sent them back as I couldn’t eat them !!
The shouldn’t Season your fries like that very unhealthy!!
Also I really didn’t enjoy the burger !!
This is the first itison experience I have not enjoyed!! And would not recommend it !!!
Reviewed on
Staff could do with more training. When we arrived, it took a while to seat us (we were first in), we mentioned the voucher (“I’ll have to ask the manager about that”), told we’d get some water (didn’t appear, had to ask 20 mins later), waiting ages til order was taken, internet connection problem with their ordering system meant our order didn’t go through (we know these things happen, but it was the amazing chef who noticed, not the waiting staff and no waiting staff kept us updated), food arrived and I asked for salt - personal preference as I like really salty chips (“they’re seasoned, you might want to try them first”… I said I’d still like it, salt never appeared). We planned to stay for dessert but didn’t bother. Burger was very tasty though!
Reviewed on
See above
Reviewed on
Seems overpriced for an ordinary burger and the first server asked me for payment for my drink and left the restaurant while our food was on the counter waiting to be served. The server who took over said I did not need to pay for my drink as I had a voucher and was very efficient.
Reviewed on
We have been before but this last visit was very disappointing. Burgers were only warm as were the fries. Restaurant had the very unkept look and toilets were not very clean at all. ☹️