Reviews
Reviewed on
Firstly, the staff were lovely.
However, a little catalogue of errors marred our visit .
We upgraded to a luxury “Castle Suite” at an additional £160(including early and late check outs) but on arrival there was no dvd player or docking station as advertised on website . We hadn’t brought speaker for music so spoke to staff and although they were accommodating, the constant to and fro at our door used up that additional hr we paid for check in to get things organised . Dinner time: ring menu given and told couldn’t have full menu/ complained and then was given full menu as per our voucher . Same happened at breakfast. Told breakfast was £15 each /. Complained, then told “sorry you’re right it’s included”.
In room was given Alexa speaker but kept getting other people’s music on it and not the music we had chosen. WiFi kept cutting out . To can’t be seen from the bed ( due to bed surrounded by black bead curtains) . I know that’s a small thing but we like to watch tv in bed . Little sofa at TV was uncomfortable/ not luxurious at all.
Under bed and chais longs very very dusty ( weeks worth)
And finally after dinner and drinks, returned to room to close window and a handle was broken, so had to spend next 30mins with manager in room trying to close it .
As I say staff were great and dealt with each issue, but I didn’t pay £380 all in, to stay in a hotel with “ issues”
Unfortunately we won’t return or recommend.
Reviewed on
Great overnight, food was delicious and the staff were really attentive.
Reviewed on
Staff made you feel welcome. Room was very nice. All rooms have a name and theme. Bar area and restaurant where nice. Place had a nice atmosphere and we enjoyed our visit.
Reviewed on
Everything was good, but a very limited breakfast menu.
Reviewed on
We had a lovely stay, staff extremely helpful and friendly . Lovely food and rooms beautiful.
Underfloor heating in the bathroom was cosy .
Only gripe was no bar to relax in .
Reviewed on
Had an enjoyable stay. Room was lovely. Broken tile on bathroom floor was a concern.
Food very good. Only thing we didn’t like was the 10 o’clock checkout.
Staff were very friendly.
Reviewed on
I hav stayed before and enjoyed , pleasant stay . This visit I took my 86 yr old mum , I am awaiting surgery on my knee , the care and attention by all the staff ( even mashing our potatoes ) was outstanding , from minute we checked in , super helpful to getting swift and cheery service of both dinner & breakfast , good quality food , I will defo be back thank you x
Reviewed on
Superb rooms . Unfortunately using the current offer of DB and B meant we were still too full- up in the mornings to manage a breakfast!!
Did notice that the huge, fluffy , bath towels and dressing gowns are no longer available- perhaps with increased energy costs etc- luxury items have had to be pared back.