Reviews
Reviewed on
It was a gift and was much enjoyed and appreciated. AN enjoyable and relaxing experience.
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On the whole was good communication could be better surprised to be offered alcohol on arrival, shocked that alcohol was allowed in the spa water areas when the signs on the walls clearly prohibit it. No robes in the unsigned wardrobe area, no direction to advise a timed event of the steam foam this was dissappointing, lunch was nice and healthy options.
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We had a great day Enjoyed it all but the foam sauna was special
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Lovely experience at Kohler Waters Spa. The facilities are very luxurious and I felt so relaxed in the thermal suite. The new foam steam room experience was also amazing! I also had a very tasty lunch, and my back massage was very therapeutic. All in all a very relaxing day,
Reviewed on
Spa has had a refurb to changing rooms which is nice but the lunch was disappointing. We visited the spa using an itison voucher in 2023 and the lunch that the cafe served then was delicious - that’s why we booked to go again. The lunch this time was tasteless and dull. They appear to have gone down the healthy eating route which is great but you can still have healthy food that is exciting and tastes nice. Menu full of what was mostly vegetarian options. We paid an additional £7 each for soups and the mushroom soup was brown water with chopped mushrooms floating in it. I asked the waitress what she would recommend and she said the grilled chicken sandwich was delicious but it was the opposite - dry, tasteless and bland. When asked how our food was, I informed the waitress and her reply was “I’ll let the chef know”. I was expecting to be asked if I would like something else but nope. My husband had the smoked salmon which looked great but texture of salmon was slimy.
We actually went and got another bite to eat somewhere else after we left as we were dissatisfied with what was on offer and what we had ordered. Wouldn’t recommend the cafe to others and I think the menu needs to be improved. Spa was great though so would recommend a visit to there.
Reviewed on
A great service provided by staff at the spa. Prosecco was offered on arrival, followed by a tour of the facilities. Beautiful pool with beds and separate area for steam room, sauna, jacuzzi and showers. This was followed by a delicious lunch. A very nice way to spend the afternoon.
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The ladies changing room was being renovated the day we were there, so I found it a bit difficult to find my way around.
Pool could have done with a few more loungers around it.
The massage was excellent.
Overall a lovely relaxing experience.
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What a lovely spa, has everything. Lunch was very nice. Treatment was the best, Anna is a first class masseuse. It’s one of the best massages I have had. Should have booked two.
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Having visited previously we were disappointed the pool was closed for the duration of our visit. We asked if there was an alternative pool we could use and were told there was but they would need to check it had enough space. They were to get back to us but never did.
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Very clean, staff very friendly.