Reviews
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Very cold , not really a good selection of food at dinner, but couldn’t fault the staff , they were extremely nice and helpful
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The hotel room was very comfortable.
We ate in the bovine restaurant both nights the staff were lovely and very attentive. But the meals were not the best the first night was fine but the second night we both had the turkey and it was not very nice at all , in fact we left most of the plate uneaten. We spoke to staff but as we had payed up front their was not much could be done.
The breakfasts were very good.
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Great area for food and drink away from the centre
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Everything was perfect.
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I slipped & fell outside as they took us to use the service lift due to hotel lifts being out of order. They phoned for a paramedic but no apology was offered plus nothing to say sorry such as complimentary drinks or food. Thankfully I didn’t require hospital admission but I was very shaken as was my son. This was a treat we booked after I recently got diagnosed with MND & the way we were treated by the hotel was so disappointing. I asked for an accident form to be filled out before we left the next day but were kept waiting for this to be filled in. The duty manager even asked if I could have fell due to my MND which was so insensitive & upsetting. The hotel then charged my credit card for both of us plus the room service which my son had been told wouldn’t be charged to my credit card so I’m waiting on that being refunded. Would not recommend this hotel to anyone !!
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Friendly staff.
Room clean but basic. No aircon. No extractor fan in bathroom. Room looked over busy road, so there was a lot of traffic noise.
No glasses of any description in the room. Had to call reception twice to get glasses delivered to the room.
Breakfast was poor. Very little fruit on offer. Hot dishes had been out for some time, so were very dry.
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We really enjoyed our stay at the Grosvenor in Glasgow. The rooms were spacious and clean also well equipped.
Breakfast was lovely and room service was prompt and reasonably priced. Only problem one issue marred our stay. We left our car in the spaces provided nearby but unfortunately when we returned to our car someone had dented our passenger side door! We appreciate that we parked our car at our own risk but it spoiled a lovely weekend.
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Hotel was evacuated at 6.10 am and had to stand out on freezing cold for ages. Left and came home and didn’t get any breakfast!!
Wouldn’t stay there again .