Reviews
Reviewed on
It was very busy, kids playing in the pool and no loungers for us to lay on. Staff at the hotel reception were lovely and could not fault her but the staff on the spa reception were just to busy having conversations about there private life and weren't to interested in us. There language wasn't appropriate for the setting we were in (we overheard them while sitting at the seats beside spa reception to fill in the form prior to treatments) the shower in the mud spa was so so cold. Had to stand in our robes to be let through to the changing rooms/pool after our treatment and had to walk up to the reception to get staff to let us through. There was so many people just coming in and out for the gym and also going through to the sauna and steam room. It didn't have the feel off a spa and certainly wasn't relaxing like a spa should be which is really unfortunate.
Reviewed on
Lovely visit for rasul treatment, nice and relaxing. We made use of the other facilities too and the pool was nice and warm.
Lunch was soup and sandwiches but we ordered some sides as well which were lovely
Would definitely recommend
Reviewed on
Definitely not as expected - the showers in the rasul treatment room were “wild water swimming” temperature and the steam for the treatment didn’t work so we couldn’t benefit from the experience. The Spa was overbooked with itison vouchers so it was extremely busy and difficult to find space to change and move around the changing rooms. The light lunch was very light - 2 small bowls of soup and 3 finger sandwiches between two people and tea/coffee was extra and had to be purchased separately. Suggest the area for the spa clients in restaurant is located closer to the entrance so spa clients in bath robes don’t have to walk through the restaurant to get to their table ! The lights went out in the spa and we were left in complete darkness in the swimming pool for approx 10 minutes - no one came round to explain what happened or check guests were ok - overall a very disappointing but memorable experience (for all the wrong reasons).
Reviewed on
Staff were more interested in gossip than welcoming someone new to the spa. Staff had also booked treatments and were rude to others waiting on treatments. Mocked people in the waiting area, took over lounge areas. Granted they were paying for rhe experience too but you'd think they would be nice to customers, offer knowledge of pool area, help direct those lost, even on their down time since they are the face of the business.
The treatment itself was a bit of dud experience.
The light lunch, from what we sampled- the soup was spicy for being Lentil and the sandwiches were hard and frozen. I'm aware its difficult to cater for all and prep what you can but it was unedible. Some staff were attentive to details others were new to the role and not had training and others were not stepping in to support.
Reviewed on
Spa facilities and Rasul were great, recommend and will do this again
Reviewed on
The spa facilities were great, very relaxing, the radial treatment was the best part. We had the voucher which included a light lunch which was very light so something to consider if using this option but there is a full menu and the afternoon tea looked fab! All in all I had a fantastic day and left feeling very relaxed and refreshed
Reviewed on
Thought the lunch was good but a bit of a small portion of sandwiches other than that very good experience, facilities are very nice
Reviewed on
Bought a Spa Break as gift for partner and Daughter as a nice relaxing Spa Break. Bought top package as looked great on advert, looked peaceful and relaxing. Reality was a disappointing facial treatment that Daughter said felt like lady taking treatment was just slapping her face for 30min and then felt couldn't use facilties as a sauna or swim would wash the treatment off. Facilties access would be better before having any spa treatments done. Place was mobbed and all areas advertised as nice relaxing places to chill and unwind were packed full with people and nowhere to go. Pool was busy too. Disappointed and wasn't the luxury Spa Break as expected.
Reviewed on
Pool, steam room, sauna and spa rooms all great. Lovely treatments. The changing rooms and toilets are tired and in need of TLC - wood worn and tatty, buttons missing off toilet flushes, fittings rusted, soap and shower gels empty. This area lets it down a lot. But aside from that, I had an enjoyable time.
Reviewed on
We have a whole day at the spa, a relaxing workout in the gym followed by a deadline free sit in the steam room and sauna. Then a swim before the Rasul session.