Reviews
Reviewed on
Returned from a fabulous night away at Cameron House - staff absolutely amazing and nothing too much for them.
Fabulous food and drink , lovely room , we booked the spa separately and facilities were excellent .
Will be back just as soon as itison have another desl
Reviewed on
On reaching our allocated room the Prosecco on arrival was not in the room, I had to make a call to have this brought toy he room. In the meantime we went for pre dinner drinks.
At the Great Scot bar we were ignored by the two barmen on duty, so went around the bar to the side they were on for service. We were again ignored here, with one cutting up citrus fruit and the other on his mobile phone messaging. I had to shout out for service. Hardly my expectation of a 5 star hotel.
On our return to the room we found that rather than the expected bottle of Prosecco, 750ml volume, we were given two 200ml bottles. A basic grasp of fundamental mathematics would suggest 2x200ml is not equal to 750ml. With no answer from reception or guest relations I went down to the front desk point this out. 10mins later after discussion between reception and some other individual I was informed a bottle would be sent to the room to replace the two 200ml bottles.
Not being familiar with the resort I had to enquire at the front desk for the location of the La Vista restaurant, this is located at the clubhouse which is around a 5 minute walk from the main building. The reservation was for 19:45, so it was dark, windy and raining outside. Given this scenario you would expect the member of staff we spoke to at front desk to inform me of the availability of a shuttle service to the restaurant, but no, I had to request this. With my wife having made the effort to dress for a celebration meal it was hardly going to be a viable option for a 5 minute stroll in those conditions, the gentleman at the front desk obviously thought otherwise.
All in all a thoroughly disappointing, dreadful experience, my wife was brought to tears when we eventually reached our table. Not exactly how I’d envisaged our 20th anniversary celebration turning out.
Reviewed on
Room not replenished with water, milk, toilet roll. Need not made. Nothing special for our anniversary. Meal cold. Pudding served with cuddles cream. Bill incorrect.
Reviewed on
Couldn’t fault anything about hotel beautiful place, stunning views and location. Rooms were very luxurious. Food and drinks were first glass
One thing I’d like to mention with about our itison deal a bottle of Prosecco was included in our DBB deal but we were actually only given 2 small bottles where I’d say we should of been given 4 small ones which would be equivalent to a normal sized bottle
Reviewed on
Love Cameron house
Ned rooms loch view are amazing Food was amazing too
Would go back
Reviewed on
What a treat !
From the Loch view bedroom, to the valet parking, Prosecco chilling on ice… fabulous.
This is a real treat for anyone who appreciates good food and five star service.
Easy understated luxury, with so many facilities on offer.
Reviewed on
This was our first stay back at Cameron house since the refurb, we’d regularly visited for a number of years prior to this. The service was not as great as I remember, and certainly not in line with any other 5 star hotel we have stayed in. In check in our booking could not be located. The receptionist, whilst escalating, proceeded to leave us waiting (damp and with bags from a hill walk) as she discussed her cold, life, and potential remedies with her colleague. When we we finally able to be booked in our room was a huge disappointment. Dated, dank, and overlooking the car park - at ground level. The only real highlight was dinner in the Italian restaurant (previously the boathouse) which was of high quality with a good varied menu, including veggie and vegan options. Overall I’d rate the hotel more in like with a 3 star. A bit tired, disengaged staff, and hugely over priced. As disappointed as I was spending £390 on a stay I would have been quite upset had it been £600. There are far better hotels in Scotland.
Reviewed on
The hotel itself was lovely. Really nice rooms and facilities. Staff were really lovely too. However, we had a dinner included in the voucher at one of their restaurants. I had emailed in advance to see if any of their restaurants catered to our dietary requirements and I was told that they all did so I booked the one which had the best menu. The night of the dinner was awful. The whole experience took 3 hours and we still left starving. We had a 40 min wait before we were even seated. Service was painfully slow and the menu presented for ‘dine on us’ was not good. It didn’t say if anything was vegetarian at all and we had extremely long waits between courses. Only once did someone come to check in otherwise no one seemed bothered. We had to ask to check again for dietary requirements which they did then suggest. By the time we left we were exhausted and hungry. We were too tired to even try to get someone’s attention to complain. Went back and ordered room service which was good. Don’t think I would go for a deal like that again. It was meant to be a birthday treat which ended in disaster. I’d rather just book the hotel and pay for a proper dinner than do this deal again.
Reviewed on
Staff were great. Rooms of a very high standard and food exceptional.
The little touches added for Easter in the room and an extra treat for my 50th birthday with complimentary cocktail was a lovely unexpected bonus.
Reviewed on
Went wrong.
Our spa sessions were not booked, and by the time we were advised of this they couldn’t be booked anymore as spa was full. A gift voucher + bottle of champagne purchased for us as a gift went missing and we had to spend hours to locate them with reception.
Staff are lovely but completely disorganised. No effort has been made to remedy the frustration. Waiting on a response from the team - apparently should be within 24hrs which has of course also passed.