Reviews
Reviewed on
Reviewed on
Booked in ok . Toilet pan wasn’t clean but put right very quickly. Bit of mix up dining room, reception hadn’t put our booking in and hadn’t issued drinks token although we gave Itison printed letter when checking in . With a bit of toing and froeing to reception got it sorted. Couldn’t fault the staff , meal or room, fantastic offer.
Reviewed on
We had a great time here. Reception staff were lovely. The hotel was so much nicer than I expected. The ambience and atmosphere was so relaxing. Meals were lovely and the staff in the dining room were super organised and it flowed effortlessly. Will come back. The only negative (for me) was how hot it was which may be due to unseasonally mild weather and me packing winter clothes but all the cold buddies will love it!
Reviewed on
Enjoyed our stay very much, staff very friendly and nothing was a bother to them.
Will certainly be back.
Reviewed on
it's not a bad hotel considering how old it is, staff at check in could not have been more friendly, we were there with friends but we were given room's at opposite ends of the hotel.
They were given room 2 down stairs from reception we were given room 224 on the top floor, no big deal really. voucher said it came with a glass of prosecco never offered any again no big deal.
however when it comes to the room's, our room was on the small side a few floorboards could do with replacing and the shower in our room was more like a really hot watering can, no pressure and right next to a sloping roof so really awkward to use, It was a cold day so everyone was moaning about the lack of heating, our room was fine we had both a electric and normal radiator.
our friends room was a lot bigger with an extra door to get outside, they only had one radiator in the room that was on the same timed system as the rest of the hotel so not on at that time, also when they tried to turn on the electric towel rail in the bathroom if shut off all the power to the room.
our voucher also included dinner, good choice on the menu, a £7 surcharge for a steak, not to bad we thought, slight confusion when we tried to pay off the balance, drink's and the extra for the steak but it was sorted out quickly.
Reviewed on
Yes we enjoyed our short stay. This is our fourth visit to this hotel so we knew what to expect. Rooms clean and food excellent. We will hope to visit again using an itison voucher for excellent value
Reviewed on
It's is a shame that you don't tell your costumers that the offer is for the cheapest rooms in the hotel . The hotel is high up a rock face with a beautiful view over the harbour , but our room was at the back overlooking a leaking butter ..
Reviewed on
We were in room 107 and were disturbed in the middle of the night with what we think were bins being put out for collection. This happened on consecutive nights.
Nevertheless, we had a lovely time and would certainly book another visit.
Reviewed on
Beautiful old hotel in an amazing location.
The staff, especially Jodie, couldn't have been any more friendly and helpful.
We'll be back 🙂
Reviewed on
The common area and the patio area are excellent as is the view from the hotel over the harbour and town. The staff were helpful and efficient.
Regarding what could be improved is
The mattes’s to our double be was to soft. Further over our two night stay the room was not made up on the morning of our second day ad one would expect.