Reviews
Reviewed on
We had booked a festive afternoon tea with prosecco. I hate leaving bad reviews but this wasn't good. Firstly, we never received the prosecco: we had forgotten until we left that we had paid for the prosecco one. The atmosphere was pretty dire and the two servers didn't know what the other one was doing as they both came and asked our dietary preferences even though we had already given them. The food was nice but it wasn't impressive like an afternoon tea should be. Very disappointing trip.
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Very pleasant afternoon tea experience.A selection of sandwiches,cakes and scones served with tea or coffee and prosecco in lovely surroundings.
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Booked this offer for our anniversary and have to say was completely disappointed with the whole experience.
Hotel had a wedding on site that day and there was a lack of staff in both Bo'Vine and BeGin which impacted on the experience. It took 25 mins for us to receive our glass of prosecco and when the afternoon tea turned up it wasn't anything special. Sandwiches were OK however scones and cakes were disappointing and not up to the standard I was expecting. The cakes aren't made on site and are bought in.
There were another 12 tables all having afternoon tea while we were there and it took up to an hour for the empty tables to be cleared. It wasn't the staffs fault as they were working hard and understaffed.
I have fed our experience back to the duty manager of the hotel who was lovely and did offer alternatives for another visit bit I haven't decided if I want to take that option up.
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The afternoon tea as always was a great experience and everything was delicious. I would just like to thank Karen and Terri for their attention to detail and their kindness when I mentioned I had an allergy. They went above and beyond and I would like to thank them greatly. The one thing is that it would have been my preference to have the afternoon tea in the lounge where I have had it before a couple of times but it was a Saturday with a wedding in progress.
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Tasty afternoon tea. Good service in pleasant surroundings
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Great value. Great service. Lovely food.
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The sandwiches and scones were nice and the staff friendly but my friend bit into the mine chocolate eclair and it was off, she had to spit it out. Another two ladies complained as well about the eclairs being off. The member of staff said they had complaints the week before as well and they were sent vegan eclairs by mistake from Brakes but the cream on these had definitely went off, rest of cakes were bought in and disappointed as expected home baked cakes from a nice establishment like that.
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Staff were fantastic could not fault them however the afternoon tea was lacking. Sandwiches were poor, not a lot of filling on them, bread was hard, cakes were tiny and not the greatest either. Felt like there should have been a lot more for the money
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I took my mother for an afternoon tea which was great but it was the friendly and attentive service from Karen which made it all the more special. What a lovely person and an absolute credit to your company. A wonderful and warm genuine person.