Reviews
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It was the same old problem, no gluten free/vegetarian dishes on your menus.
I have to say a big thank you to the staff at breakfast who did their best to accomodate my dietery requirements.
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All very good Really enjoyable stay
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room spacious with king size memerfoam bed use of a mattress protector good size telly lovely bathroom great shower . Staff friendly and food good full scottish breakfast good quality food. Car parking at hotel free as you would expect. Bus stop into union street or center of Aberdeen outside door a good plus. Used my itison voucher good value only problem drinks were included in price of voucher with evening meal but they charged again for these at checkout they also charged a further £10.44 service charged which was not mentioned either on the itison voucher or their own website. I am pursuing this with itison.
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Check in thought it was B&B but it was DBB. Restaurant service was terrible. Even when checking out, what I thought had all finally been rectified on arrival, they still wanted to charge me for my food from the restaurant the night before, and the buffet breakfast was all a bit minimal to say the least compared to the last time I stayed which was a cooked to order breakfast from a vast menu choice, which was mainly one of the reasons I chose to stay there.
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Nothing wrong with hotel itself, however being able to book a room with this voucher was beyond belief.
The toing and froing was exasperating. Unbelievable that it could be so hard to organise. I think that it was mentioning the complaints dept that finally got us the room
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Just as I thought very pleasant and peaceful this was my 3rd time staying there
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Everything was very good and staff were very helpful and friendly Only thing I could complain about was the hot chocolate out of the machine was very watery
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We stayed for two nights to go to the football. Hotel well situated next to a shopping centre with plenty of restaurants. We were able to get a bus from outside the hotel into the city centre which was ideal. Hotel was easy to get to with plenty of car parking