Reviews
Reviewed on
Itison ad did not inform me the spa & leisure centre was closed. In fact the name on the web page included that. There should have had a clear warning about that. So disappointing. Breakfast was entirely acceptable but after that we would never have remained in the hotel. It was probably warm enough but was otherwise dead. We were almost alone in the hotel. The sound-proofing between bathrooms is almost non-existent. We had to move rooms due to a man being violently ill in the next room. It sounded like he was in OUR bathroom. Rooms & bathrooms were clean. Our bathroom extractor fan was inoperable, turning the bathroom into a sauna. Before we could move room we tried another 3 before we could find one with an operable extractor fan. Maintenance man attended but had no idea what was wrong. No decaf tea or coffee until we asked. The staff were very good. The many electric fireplaces with surrounds (in the sitting areas) looked very dated. Windows (particularly in restaurant) really needed a professional clean. The grounds were uninteresting. I wish the hotel a good future after its MAJOR, upcoming refurbishment. Good for company employees if economy was desired but the hotel is currently average - but only at a push. It currently looks like a hotel which has been hurriedly rescued from an unfortunate recent past - which is the case.
Reviewed on
We had a great stay, the room was spotless and we were given an upgrade to a suite which was a lovely surprise.
When we checked in we were advised the breakfast was 8am - 10am but when we went for breakfast on the Monday at 9.30am we were informed breakfast was 8-10am at weekends and 7-9am on weekdays. This was disappointing as we had really enjoyed the breakfast the 2 days prior. Our fault I guess for not reading the information provided in our room.
Other than that, no complaints.
Reviewed on
We were disappointed, the public areas were very cold. No lift available, and staff said they were unable to give us a ground floor room, despite my Mum's mobility problems. We will not go there again. Hotel in need of redecoration and a deep clean. Sorry, but this hotel needs to up it's game😔
Reviewed on
The Hotel was lovely staff nice. Not many people there. Menu could have been better but the breakfast was good. Hope it builds up its business soon as it would be a lovely hotel & not too far from Centre of Elgin. I will be back
Reviewed on