Reviews
Reviewed on
Staff were lovely and food was nice. However. The spa itself is now very tired looking and there were many areas in need of repair. Broken and splintered benches in the sauna. Both bannisters dangerously wobbly at the infinity pool, locks broken off in shower. Generally needing updated.
Reviewed on
Shower gel needs to be re - filled especially if folk having mud experience. Really this is no use and annoying !
Showers drainage filled with previous guests hair . This would not happen if areas regularly cleaned . Disgusting for 5 star
Reviewed on
Unfortunately we didn't the best experience. Firstly, the road up to the building wasn't lit up and there were next to no lights in the car park and round to building towards the entrance to the spa. The dinner was okay but we were expecting more from Cameron House. Entering the spa itself, the receptionist was very nice and talked us through everything and where to find things. The changing rooms were nice but it was running out of things like toilet roll, body wash etc. We didn't use the indoor pool and went straight upstairs to the thermal and hydro spa. The place was swimming with water. I understand that obviously there are a lot of the facilities that use water but the floor was basically a big puddle. The "saunas" were basically just warm rooms and nothing like the temperatures described on the signs outside them. The steam rooms weren't hot enough to actually have steam but hot enough to have very hot drips of water coming down the ceiling. We had been hit with a few of them and didn't stay in for more than a couple of minutes. The hydro pool I will say was lovely, we loves the different experiences you could have within it. Unfortunately, again, the floor was swimming and very slippery. We only saw one member of staff the whole time we were there and it was the same member of staff who we met at reception and she looked very overworked trying to take samples of the water and tidy up a bit. We went up to the infinity pool, obviously we expected to be cold because it was a wet and windy night but the pool itself wasn't very warm and again we only lasted a couple of minutes before going back to the hydro pool. It's a shame because if everything was working properly we would come back but I wouldn't want to chance it again. I understand they may be short staffed by the look of things.
Reviewed on
We loved our experience at the spa. Was very relaxing and the spa it self was lovely
Reviewed on
Spa was lovely, very relaxing experience shame it wasn’t longer!
The afternoon tea was very poor for a 5* hotel. We didn’t receive a menu, or tea menu. Weren’t told what each thing was. Mustard on the ham sandwich was very overpowering. You could tell the cakes etc had been covered in cling film as the decoration on the cakes was squashed. In general not the best afternoon tea to be offering in a renowned hotel. Very disappointing after a lovely spa experience.
Reviewed on
Reviewed on
The spa was so nice and relaxing and the deal is great with dinner included. We would love to come back.
Reviewed on
All went very well - the spa is very good with fab views from a number of facilities.
A thorough wash of the main hydro pool would be an improvement just using a wash mit to remove scum at water levels on the tiles & the stainless steel which could be done from outside the water & the hot beds turned up a little would give a full 5 star rating 👍
Reviewed on
Friend and I had a great day at the spa but there was a couple of bits they could improve on such as the hooks in one of the showers had been taken off and not replaced, locks on lockers not working. Small things but easily rectified. Variety of cakes for the afternoon tea were a bit limited in comparison to other places I have been. Staff were lovely.
Reviewed on
I purchased the twilight spa experience for 2 with a 2 course meal for my partner's birthday as he loves a sauna and steam room and he was not disappointed. We spent 2 hours just floating between the rooftop pool, saunas, steam rooms and jacuzzi and we could have easily spent more.
As for the meal……..delicious! We both agreed that the chips were probably the best we’d tasted and the fish and steak pie were wonderful.
Finally, all staff that we encountered from the initial person on the phone to the staff serving us in the Clubhouse restaurant were polite, friendly, professional and helpful. All in all a wonderful experience and great way to get over the mid week blues!