Reviews
Reviewed on
Had a lovely day using the spa facilities and lunch. Melissa in the restaurant went above and beyond and was just wonderful. She made the whole experience a very positive one and she is an asset to the hotel. 🤩
Reviewed on
I had a really negative experience which was a real shock as last time I was hear it was brilliant.
The restaurant staff were overrun and they were being unkind to one another due to stress. Options on menu were minimal and the food was all cold and we were told this is how it always is. We were made to pay the bill half way through eating so unable to order anything else.
Changing rooms were not very clean. Towels were covered in stains and we were not offered robes. None of the lockers worked so belongings were unsafe and we could not relax. Pool being used for lessons so not relaxing. Other facilities completely full including beds so nowhere to go.
Massage therapist did not know what she was doing. Felt she rubbed same part of one side of back repeatedly for duration. She then pulled the towel off me at start of facial so I was exposed. She was using her phone during my facial. She was not rubbing product off and it was stinging all my face. Clothes used in facial smelled unclean. Treatments should have lasted 50 mins and they were only 35 mins.
My friend who was with me experienced was the same except she enjoyed her facial.
Reviewed on
Visited for the first time with a friend and enjoyed the day but not sure if I would return. With the Itison voucher ( £75 each ) we had full use of the gym, swim, sauna, steam room and jacuzzi tubs between 10am and 6pm which was great.The lunch I choose of soup with bread roll and a chicken tikka wrap was delicious and the 2 spa treatments I choose included in the voucher - frangipani facial and neck,back and shoulder massage were excellent. My only issue was the leisure suite reception desk/area.There was nothing special about it at all like you would normally expect at hotel type facilities, infact it was similar to ones at your local council leisure facilities.We came out of the pool,with swim costume and robes on, we had to navigate back through metal barriers and past people coming for gym or swim only in order to get to the spa rooms which are set up really nice and very relaxing.So all in all we did enjoy the day but I feel there are nicer places to spend your hard earned cash on for a spa day.And last but not least the staff were all very pleasant.
Reviewed on
Our spa day was fantastic, staff friendly and treatments great. We also got to use the swimming pool which was good before our treatments, and lunch included, served by Jan, who was very friendly.
Reviewed on
Treatments were fantastic - Nicols my therapist was very professional explained procedures and listened to me . I would request her next time . My friends therapist Sarah was excellent too . The lunch was adequate but had been cut from 3 to two courses . Soup was very tasty and the wrap was too . A good spa day
Reviewed on
Really enjoyed my spa day at the hilton ,my therapist kirsty gave me a lovely facial and head massage .
Reviewed on
The spa experience was excellent. Unfortunately after this it went downhill, the facilities were extremely busy & there was no where to relax in the pool area, post our treatments. We did enjoy the pool but couldn't use any other facility (sauna) as it was constantly full.
Lunch was In a nice area but our order was wrong & we had to repeat it a number of times.
Overall we would defiantly go back for spa treatments.
Reviewed on
The only thing which wasn’t enjoyable was the food., we were on an itison desk with 2 course lunch.,choice was soup and selection for wraps. However no wraps available at 12 o’clock in the day. Can’t say lunch was great at all. Would certainly use the spa facility again but don’t think the food is great.,
Reviewed on
Booked the spa day with 2 treatments and lunch.
The treatments were amazing, would definitely recommend if you want to feel relaxed. We used the sauna, steam room and pool before having our lunch. The facilities are good and the food was nice too
Reviewed on
£40 suppliment spoiled the planned treat.