Reviews
Reviewed on
The spa area has gone completely down hill. The swimming pool area is old and needs refurbished, makes the pool look dirty, jacuzzi is on and off.
Also a lot of swimming lessons with kids on during spa day defeats the purpose. They should advise that this would be on at the same time. Changing rooms are so small it’s all very full and not a lot of room to change.
Spa treatments were lovely and felt great, only downside to that was having to pay extra for a treatment, as well as a lot of talking going on around the spa rooms so not a relaxing vibe.
Food and service was lovely.
Reviewed on
It was such a lovely day. The staff were very friendly and helpful.
Lunch was delicious and the spa experience was so relaxing.
Reviewed on
Member of staff welcoming guests was rude. Used tissues all over the floor around heated loungers (no bin) floor dirty around jacuzzi from dirty shoes/flip flop. Could not get in jacuzzi due to children under 16yrs being in. One of our group did not receive full treatment due to time wasted with the rude member of staff at desk only 2 of our party had a lovely treatments
Reviewed on
On arrival, we were advised that the steam room and jacuzzi were not working and we should have been contacted to inform us of this but we hadn't been despite providing my email and phone number in advance. We were offered day user access at a later date but that is not really practical for us as we live quite far away.
The pool on this occasion was also very smelly - like dirty nappies - which was really off putting so all in all the access to pool & amenities was very disappointing.
However, the treatments, options & experience, were great and the lunch was fantastic so we were still able to enjoy those parts of the day. We've been to Westerwood before and there have also been issues with steam room but never the smell so we'd certainly give the benefit of the doubt to try again.
Reviewed on
Absolutely brilliant, we both loved every minute, bath robes, towels, service excellent.
Reviewed on
The spa was wonderful and the relaxation room was lovely too but when we went through to use the leisure facilities, the lockers were not working. None locking and the jacuzzi was not working either. Myself and my party were disappointed. The pool was tired and could do with upgrading. The lunch was lovely and the staff very helpful and friendly.
Reviewed on
It was perfect
Reviewed on
Lovely spa day out with my Two daughters with a lovely lunch
Reviewed on
It wasxas expected, although the changing room was small/cramped/very full and half the lockers weren't working, ie couldn't be locked. A couple of members said they have complained but nothing has changed. It's a great pity because everything else was so nice
Reviewed on
I had phoned ahead and booked treatments for 11.30am but when we arrived we were told they were at 10am so we felt we were rushed a bit, however the treatments were great and so relaxing
The lunch we had was very nice indeed, beautifully presented and the staff members Ellie, Maria and Kate made us very welcome and did not rush us at all, good space between courses, prosecco was very tasty