Reviews
Reviewed on
E mail address was taken down incorrectly so couldn’t check in as my profile was already created from a previous visit and as I’d amended e mail address to correct one, was unable check in on the new profile app I was handed. Julie Ann - member of staff couldn’t work out what to do. Told me it didn’t matter, and proceeded to tell us our hydro bath was booked for 11am and 1130am.
At 1015 I noticed a missed call. When I listened was told I’d missed my 10am hydro bath slot…:
Another member of staff - Zi, was excellent and sorted out for us.
With regards to the pool area. The spa bath wasn’t working and had to be manually activated by a member of staff, the waterfall wasn’t working either.
The roof was covered in condensation causing it to drip on all the poolside furniture so there were no dry seats at all in the area!
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Luxury spa experience spotless and friendly
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Book for the perfect spa day. Facilities are spotless, spacious and stylish. Staff are friendly, helpful and attentive. Treatments were heavenly. I cannot wait to return.
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Treatments and spa area demand you unwind and relax
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Amazing as always
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Can't praise the staff enough , 100% customer care. Love ❤️ Turnberry everything just perfect
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It was so relaxing and welcoming we stayed the whole day. Started with hydrobath then followed up with a wonderful massage from the lovely Brandee. Had lunch poolside and enjoyed a swim and sauna in the afternoon. A fabulous location and spacious facilities. The changing room is ace too - Dyson hairdryers and a selection of hair products available for use.
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Brilliant facilities and great staff. The poolside menu is also really tasty. Steak sandwich is massive and so good.
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It was a lovely experience.Just wish it was a bit less expensive to eat there too.
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I am however very disappointed that I had to pay a supplement as it was over the weekend we went.. I didn't get told this when booking
And didn't really have to extra money to pay for this.
I feel as it was a deal that I had it didn't really make it a good deal when I was £40 out at the end . Is their anything you can do
Thanks