Reviews
Reviewed on
I had to ask for the front door to be closed as it was freezing where we were sitting.
The girls service talked a lot instead of giving customers attention. No continuity. Asked for fresh tea and the girl eventually returned but by this time we had asked someone else. Not the standard of service expected in a 5* hotel.
Food was average but no savouries to begin with.
We’ve been many times before Covid and the experience was much better. More a wow day out.
We won’t be back.
Reviewed on
First class in every aspect..
Reviewed on
It was a birthday and was presented with a beautiful hand written chocolate ‘happy birthday’ and some fudge to eat , afternoon tea was delicious and well presented as well as the tea which was refilled when needed
Reviewed on
The afternoon tea was just ok, we’ve had afternoon tea several times at Turnberry and it wasn’t as good as usual yesterday!
We had been seated at a table at the window with a good view ready to order our afternoon tea when we were told we had to move as the table was booked for other people, it was very embarrassing for us and for the new inexperienced staff member. There was another empty table next to this one that the girl said was booked for 3 people, this table was not set with a tablecloth or cutlery and eventually was given to a couple who only sat there for 20mins! It was disappointing the manager on duty didn’t come to speak to us or set the empty table by the window for us!
Reviewed on
Excellent experience.
Reviewed on
Staff were friendly and efficient. both service and food were excellent. My guest's garlic intolerance was respected with no problem
Reviewed on
For start to finish thus was a first class afternoon tea, staff , location, food, cleanliness excellent- do another one soon please itison!
Reviewed on
Lovely afternoon tea in beautiful surroundings
Reviewed on
Our forth visit for afternoon tea and food was as expected ,but the serving was not .No milk on the table even had to ask for teaspoons .There were 5 of us two of which were itison and there was no difference in the food .Had to pay £15 for the itison booking but had read that information .Only two nice girls serving on arrival so service was very slow .More staff would have solved that problem
Reviewed on
Had afternoon tea recently - staff were very attentive and the food was 1st class