Reviews
Reviewed on
Service can be improved this was the second time we have been using an it is on voucher. On the first time our order was wrong and they corrected it no problem. This visit it was wrong again and although it was corrected it didn’t seem to be a fresh crepe that was given to us as it was hard and we couldn’t cut it and undeniable. We then found a long hair in the cheesecake which wasn’t pleasant and put us off the rest of our food.
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We thoroughly enjoyed our puddings and drinks and our server was very attentive. A slight problem with the itison voucher but easily rectified. Will visit again.
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I have never been before and went with my 2 Grandaughters who love it so they kept me right 😂 it was amazing and the staff were so nice will definitely go back and good value with voucher
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It was a chum's Birthday treat so we agreed to meet at 10am at 'Heavenly' as it said 10am on the door, voucher and website. There was a girl inside who saw my friend arrive but never came over. At ten, we waited, at five past a chap unlocked the door and said they'd changed opening times and did not open until 11am, starting that day. We had both walked up and were cold, so ended up buying extra coffee at the coffee shop across the road.
In saying that, our server was friendly and polite, the waffle and crepe were well presented and lovely... and the restaurant itself has a pretty environment. (Loos look opulent too.)
We would go back but never early in case the times are weird, so that's a shame. I would recommend it pm but not am as older relations could not wait in the cold as we did. There ought to have been both new time signage and notification to both websites. Luckily, we made the best of it but it did marr a special day.
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Nice choice of savoury and sweet and drinks hot and cold . I chose dessert - lovely and unusual . Large portions . Staff very friendly and it’s in a bright relaxing environment . Would return again .
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A very nice restaurant with friendly staff and a big choice of delicious desserts. The waffles, croffles and bakes are so light and fluffy, with different combinations of yummy toppings.
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went into town last week specifically to use voucher but shop couldn't take it as broken machine. had to go back again yesterday. Wasn't happy!@
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Great choice of desserts, milkshakes
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I had an Itison and would not buy one again for here as there were too many terms and conditions in the small print.for using it ! Quite expensive for what you get, for example I had a waffle type thing which was nice but the dip was extra and I think it would have been too dry to eat on its own. I also had poached eggs on toast which was lovely but I can get the same thing in M and S for half the price with an extra piece of bread. I thought £8.75 for one slice of toast and two poached eggs was way over priced, plus I wouldn’t have ordered it if I’d known it wasn’t included in the voucher. Staff were very nice and accommodating but one member must have been fairly new as he didn’t know the drink I ordered was included in the voucher.