Reviews
Reviewed on
Way too many people on at a time and ice not very well maintained so skating was pretty difficult
Reviewed on
The lights were beautiful and very enjoyable to look at however. £10 for a tiny plastic cup with three halved strawberries and 4 marshmallows with a little melted chocolate on top and £57 for a bag of pick and mix. Are they for real? How are parents meant to take their kids to this and be able to afford those prices ? Shocking.
Ice rink - maintenance of the ice was horrendous which made it super unsafe to skate on. The staff were very young and had no control of the place. People were stealing the little seats for kids without paying and no staff seamed to care when we informed them which left us without one which we had paid for!
Reviewed on
I was told to turn up 15-30 mins before booking. My booking was at 11am and it wasn’t possible to access area until 11 meaning I had to queue for 30mins outside with 3 young children which could have been avoided if this was made clear. Once gaining access and sorting boots for everyone it was 11.20 before we were on the Ice. At 11.45 we were told our session was complete. I paid £14 per person for 1 hour of skating and only got 25 mins and a lot of waiting around which should have been avoided. The condition of the ice was also very poor (especially considering we were the first session of the day) and all the skates were soaking wet (again poor considering we were the first session).
Would not waste my time or money on this again.
Reviewed on
Started off great as we were near the start of the queue so one of the first on the ice. After about 15 mins when everyone was in though it was far too busy. So many people on the ice that the ice was actually cracking. There were numerous cracks and about 4 or 5 large, deep crevices that if you couldn’t avoid (because of the amount of people) would catch your skate and you were down. We did still have a good time and the atmosphere was friendly and festive it would just have been nicer if they hadn’t crammed so many people in to one session.
Reviewed on
Although we were looking forward to some Christmas cheer we certainly didn’t get it here , it definitely didn’t live up to expectations , we had to stand in such a long queue then there were far too many people in the ice rink at the one time no room to move l feel it was a total waste of money and an experience l will not repeat l definitely would not recommend
Reviewed on
Only got 30mins on the ice when it said 1 hour will start from 5pm so we should be allowed to stay on the ice till 6pm not 5.45pm nit happy at all
Reviewed on
I went today to the 11am session for skating and the place didn't open on time, we ended up not getting on the ice till 20 past 11 due to both the gates not opening and the people organising the skates where late to open, and then we then only got 20 mins on the ice, not the 45 mins that is estimated on the ticket. I don't feel this was value for money and would appreciate that some or the whole ticket was refunded as I wouldn't recommend it have been to others that have been better organised.
Reviewed on
Reviewed on
As the interest area was late to open we missed 15/20 minutes of our slot as couldn’t get to the ice skating. This was very frustrating as it is prepaid and the people next to us who hadn’t booked were told not to bother but come back at 12 for a full slot. There was no reasons given but having two small children with me I didn’t want to disappointment as they were excited but felt this wasn’t worth the money having missed half of it
Reviewed on
poor-quality, unsharpened ice skates, team members looked overwhelmed. We had to wait almost 15 minutes before we could get on the rink, which left us skating for only 30 minutes instead of 45.