Reviews
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Service was slow. We stood at the wait to be seated sign for at least 5 min before anyone came and spoke to us, although quite a few staff walking about or past us. Then told to sit in lounge as table not ready and to get a drink, they didn't take an ordered. My husband went to restaurant bar to be told no draft beer so had to go to main bar and que while one bar man was making lots of cocktails for an order. Finally got seated 15 min later and had to wait again to order the Prosseco which came with the offer. This took a while to come then fell off the tray with waitress and smashed so had to wait again. Food was fine but service definitely not the best which was a shame.
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The staff were excellent, friendly, helpful, all were first class representatives of the Dean Park Hotel. The cream Tea was beautiful, in lovely surroundings.
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The scones were very small and certainly not worth £9. Been a couple of times and they were much bigger. The bramble jam is not a favourite either. Will not be buying another voucher.
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We have normally been in the Grande however this time we were not.
Lovely having a gluten free afternoon tea and not having to worry about what you can eat.
We did find it rather tight where we were seated next to the welcome desk and unfortunately noisy kids ,,which is not your fault,will certainly be back ,the staff are excellent .
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Delicious food and good atmosphere. Would recommend
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We had been initially allocated a couch and coffee table seating in one lounge. However we requested a proper table and a very pleasant member of staff reallocated us to a table in a quiet area of another lounge which was much appreciated. Our order was taken promptly and warmed scones with our drinks were delicious. Staff were attentive and I had brought relatives who had not been at the hotel before and said they would certainly return.
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Lovely surroundings, friendly and efficient staff. Delicious savouries and cakes.
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It was only tea and a scone and it was very nice.
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Tasty food with unusual twists, beautiful setting and caring staff.
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Enjoyed a lovely afternoon tea to celebrate my sister's birthday. Everything was presented beautifully and all the staff were amazing, so friendly yet professional. We would definitely return in the future.