Reviews
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Did not receive treatment that was paid for and informed was booked in just because predictive text had changed @ to . in an email address which could have been rectified with a phone call so paid for the voucher and got no treatment.
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The hotel is beautiful, we had a large 2 bedroom suite,could not fault anything! Good selection at breakfast buffet 5* for everything
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First time today visiting the Sandman Spa. It's a lovely place the staff were very professional and discussed the treatment they were going to do, asked if you had any preferences to type of massage. Very relaxing atmosphere definitely going back again in fact away to book another pamper session.
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Despite the spa facilities being unavailable ( due to technical difficulties) I enjoyed my treatments . The massage therapist was thorough and left me feeling good. Hoping to return
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Had an excellent relaxing afternoon at the spa with treatments carried out by Elizabeth which was amazing and Liam gave us the most welcoming experience. Would highly recommend this spa to everyone and I already have to several of my friends.
In fact we are already trying to organise dates for our next spa experience.
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Liam was fantastic. Thoroughly enjoyed my treatments. Thank you Liam
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A wonderful massage and facial - best ever. Masseur was very talented. Beautiful surroundings, tranquil and relaxing. A nice touch to be able to use the sauna an steam rooms too after the massage as well as lounging in the relaxation room. A rejuvenating experience.
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Hotel exceeded expectations
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I turned up 15 minutes early for my appointment as requested but the spa was locked. I waited 5 minutes and someone then turned up to open it. I wasn’t then allowed in for a few more minutes. My treatment started over 15 minutes late and I was left waiting in ‘relaxation area’ for that time when my time could have been spent using the facilities if I’d known. The whole place was cold, including the treatment room. I was given the wrong treatments, I requested a head massage and facial but for some reason ended up with a back massage and facial. By this point I didn’t even say anything as I was rushed for time as had to check out of hotel. At the end of the treatment I was then lectured on the poor condition of my skin and told what I should be doing! None of it was a relaxing experience at all and I wouldn’t recommend or return.