Reviews
Reviewed on
Firstly the staff, all the staff, are first class and made us feel very welcome, they even spoilt the dog. Hotel is in a great position, central to most of Northumberland. Very comfortable with some rooms having a great view of the gardens and the Roman Bridge. Room warm and comfortable. Food was great but the extremely generous portions made hotel living awkward. One or two lighter options on the menu would be great. This isn’t a complaint but you gave us too much food!!!!
Reviewed on
Very friendly staff , comfortable beds, clean room. very enjoyable stay
Reviewed on
The bedrooms have been updated however the cleaning in places let them down.
Our bedroom window unfortunately did not open to air the room and the air was very stale, making it unpleasant.
The staff were very friendly and professional.
Reviewed on
Had a room above reception and unknown to us they have a speaker system below the room…did advise receptionist who in turn switched it off before leaving…but following night it was still on at 12:30hrs. I had to get out of bed to look for someone as reception was unmanned, and found the night manager hoovering with ear plugs in. Advised him I was not happy about it. Was not switched on during rest of stay.
Reviewed on
Clean albeit tired rooms, good food in dining room overlooking garden and river Tyne.